Refund and Returns Policy

Effective Date: October 11, 2024

At Divine Prestiges, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your jewelry, we offer a straightforward refund and returns process. Please carefully review the terms below to understand our policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unworn, unused, and in its original condition with all tags and packaging intact.
  • The return must be initiated within 30 days of receiving your item.
  • Custom-made or personalized items are non-returnable unless they arrive damaged or defective.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email us at contact@divineprestiges.com or call our hotline at (845) 477-3036 within 30 days of receiving your item. Provide your order number and reason for the return.
  2. Return Authorization: We will provide you with a Return Authorization number and detailed instructions for returning the item.
  3. Return the Item: Ship the item back to the return address provided. You are responsible for return shipping costs unless the item is damaged or defective.

3. Non-Returnable Items

The following items are non-returnable:

  • Custom-made or personalized jewelry.
  • Gift cards.
  • Items purchased on sale or marked as “final sale.”

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at contact@divineprestiges.com or call (845) 477-3036. We will arrange for a replacement or provide a full refund, including return shipping costs. Please provide photographs of the damaged or defective item for verification.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-7 business days and will be credited to your original method of payment. Please note that it may take additional time for your bank or credit card company to process the refund.

6. Exchange Policy

If you wish to exchange an item for a different size or design, please contact us within 30 days of receiving your order. Items must be returned in their original condition. You will be responsible for shipping costs associated with both the return and reshipping of the exchanged item, unless the exchange is due to a damaged or incorrect product.

7. Late or Missing Refunds

If you have not received your refund after 10 business days of approval, please check with your bank or credit card company. If you still haven’t received your refund, contact us at contact@divineprestiges.com for further assistance.

8. Return Address

Please send all authorized returns to the following address:

Divine Prestiges
135 E Shore Rd
Greenwood Lake, New York (NY), 10925

9. Contact Us

For questions about our Refund and Returns Policy, feel free to contact us:

We are dedicated to providing you with a seamless shopping experience and will work diligently to resolve any issues with your order.