Refund and Returns Policy
Effective Date: January 18, 2025
At DivinePrestiges, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a comprehensive return and refund policy to ensure that you have a seamless shopping experience. Please read the following policy carefully to understand how we handle returns and refunds.
Returns Policy
We accept returns on items that are in new, unused, and unworn condition with all original packaging and tags attached. To be eligible for a return, items must be returned within 30 days of the delivery date.
How to Initiate a Return
To initiate a return, please contact our customer service team at contact@divineprestiges.com or call us at (845) 477-3036. Provide your order number, the item(s) you wish to return, and the reason for the return. Once we receive your request, we will send you a return authorization and instructions on how to return your item.
Conditions for Returns
- Items must be unused, unworn, and in the original packaging.
- Personalized or custom-made jewelry cannot be returned unless it is defective or damaged.
- Shipping costs for returns are the responsibility of the customer unless the item was received damaged or incorrect.
- Items returned without prior authorization will not be accepted.
Refunds
Once we receive your returned item, we will inspect it to ensure that it meets our return criteria. If the return is approved, we will process your refund to the original payment method. Please note that it may take up to 7 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
If you would like to exchange an item for a different size, color, or design, you can follow the return process and place a new order for the desired item. We recommend contacting our customer service team for assistance in ensuring that your exchange is processed smoothly.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@divineprestiges.com or (845) 477-3036. We will provide you with a prepaid return label to send the item back to us, and we will offer you a full refund or replacement.
Non-Returnable Items
The following items are non-returnable:
- Customized or engraved items
- Clearance or final sale items
If you receive an item that does not meet your expectations or has an issue, please reach out to our customer service team, and we will work with you to resolve the matter.
Cancellations
If you wish to cancel an order, please contact us as soon as possible. We are able to cancel orders before they have been processed for shipment. Once your order has been shipped, it cannot be canceled, but you may return the item following our return policy.
International Returns
For international returns, the same return process applies, but please note that the customer will be responsible for return shipping costs. Additionally, any customs duties or taxes incurred for returns are the responsibility of the customer.
Why We Have a Return and Refund Policy
Our return and refund policy is designed to provide peace of mind and ensure that you have a risk-free shopping experience with DivinePrestiges. We understand that sometimes an item may not meet expectations, and we want to make sure that you feel confident in your purchase. Our goal is to ensure that you are completely satisfied with your jewelry, and we are committed to making the return and refund process as simple and efficient as possible.
Contact Information
If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact us:
Hotline: (845) 477-3036
Address: 135 E Shore Rd, Greenwood Lake, New York (NY), 10925
Email: contact@divineprestiges.com
We are always here to assist you and ensure that your experience with DivinePrestiges is exceptional.
