Shipment Policy
Effective Date: January 18, 2025
At DivinePrestiges, we take great care in packaging and shipping your jewelry to ensure that it arrives safely and on time. This Shipment Policy outlines our shipping practices, including delivery times, shipping methods, costs, and related information. By making a purchase from DivinePrestiges, you agree to the terms outlined in this policy.
Shipping Methods and Delivery Times
We offer a variety of shipping options to meet your needs. Our shipping partners include reliable carriers to ensure timely delivery. Delivery times vary depending on the destination, shipping method, and product availability.
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Domestic Shipping (Within the U.S.):
- Standard Shipping: Typically delivered within 5-7 business days.
- Expedited Shipping: Typically delivered within 2-3 business days.
- Overnight Shipping: Available for next-day delivery within the U.S. (excludes weekends and holidays).
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International Shipping:
- We ship worldwide to most countries. Delivery times for international orders typically range from 7-21 business days depending on the destination country and chosen shipping method. Please note that delivery times may vary due to customs processing.
Shipping Costs
Shipping fees are calculated based on the shipping destination, weight, and size of the package. During checkout, you will be presented with different shipping options and their associated costs. You can select the option that best suits your needs.
Free Shipping
We offer free standard shipping on all orders within the United States. For international orders, free shipping may be offered during special promotions or for orders over a certain amount, subject to certain conditions.
Order Processing Time
Orders are processed and shipped within 1-3 business days, excluding weekends and public holidays. Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number to monitor the progress of your delivery.
Please note that orders placed on weekends or holidays will be processed the next business day.
International Orders and Customs Duties
For international orders, please be aware that customs duties, taxes, and fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the price of the product or the shipping cost. We recommend checking with your local customs office for details on import regulations and fees before placing an order.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your purchase. DivinePrestiges is not responsible for delays, lost packages, or misdeliveries resulting from incorrect or incomplete address information. If you notice an error in your shipping details, please contact us immediately, and we will assist you in updating the information before your order is processed.
Tracking Your Order
Once your order has been shipped, you will receive an email containing tracking information, so you can monitor the status of your delivery. You can use the tracking number provided to check the shipping progress on the carrier’s website.
If you have trouble tracking your order or if the tracking status shows no movement, please contact our customer service team for assistance.
Delivery Issues
If your order is delayed, damaged during shipping, or lost, please contact us within 7 days of the expected delivery date. We will work with you to resolve the issue and offer solutions such as reshipping the item or providing a refund (subject to the specific circumstances of the delivery issue).
Shipping Restrictions
Please be aware that some products may be subject to shipping restrictions due to the destination country’s laws or regulations. In such cases, we will inform you promptly and provide alternative solutions.
Changes to Shipment Policy
DivinePrestiges reserves the right to modify or update this Shipment Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our shipping practices.
Contact Information
For any questions or concerns regarding our Shipment Policy or if you need assistance with a shipping issue, please don’t hesitate to contact us:
Hotline: (845) 477-3036
Address: 135 E Shore Rd, Greenwood Lake, New York (NY), 10925
Email: contact@divineprestiges.com
We are committed to ensuring that your orders are delivered safely and on time, and we’re always here to assist with any shipping inquiries.
